# frequently asked questions

These FAQs will be expanded over time. 

<details>

<summary>How is the winner randomly selected?</summary>

The winner is selected using an automated, unbiased random selection process. Once the raffle ends, our system collects all valid entries (tickets) and uses code to randomly choose one winner from the full pool of participants. The process is handled programmatically to ensure fairness and eliminate any manual influence.

</details>

<details>

<summary>How do refunds work?</summary>

If the minimum raise is not met, the host can extend the raffle. If the raffle ends without hitting the minimum, all entries are automatically refunded. Refunds return the full amount sent by each participant, minus standard blockchain gas fees.

</details>

<details>

<summary>What is the current platform fee?</summary>

We charge a 3% platform fee. The fee is only taken out when the raffle finishes and is automatically deducted from the final amount raised. If the minimum raised amount is not met and the raffle is refunded, no platform fee is charged.

</details>

<details>

<summary>What if the wrong asset is sent?</summary>

If an incorrect asset is sent, our backend system automatically generates a support ticket for review. Our team will verify the transaction and manually return the asset to the original sending wallet when recoverable. This process helps protect users from simple mistakes while maintaining platform security.

</details>

<details>

<summary>What if payment arrives after the raffle ends?</summary>

Payments that arrive after a raffle ends are automatically refunded for 30 days. If funds are sent after that window, please join our Telegram to request a manual refund and our team will help you out.

</details>


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